Offices

Employee Benefit Frequently Asked Questions

Health Insurance FAQs

What are the health plan options?

There are three options: Classic Plan, Premier Plan, Health Savings Plan with Health Savings Account.

  • The Classic Plan utilizes the Arkansas True-Blue PPO Network which primarily uses Arkansas Providers or providers in Memphis who are part of the Baptist network.
  • The Premier Plan and Health Savings Plan use the National BlueCard Network which utilizes Arkansas providers as well as providers outside the state.
  • All plans offer preventive care at 100 percent.
Where can I find more information about the plan options?

For more information see the 2024 Benefits Guide.

How do I find out if my doctor accepts Arkansas Blue Advantage?

Visit the Arkansas Blue Advantage website.

How can I see my Explanation of Benefits (EOB) or request an ID card?

You can find your EOBs or request a new ID card at www.blueprintportal.com/login.

Flexible Spending Account and Health Savings Account FAQs

How much can I contribute to my FSA?

You can contribute up to $3,200 into a Healthcare FSA for eligible health, dental, vision, or certain over-the-counter expenses. These expenses can be for you or your eligible tax dependents, whether or not they are covered on the health plan. You must re-enroll every year.

You can contribute up to $5,000 (per household) into a Dependent Care FSA for child and adult day care expenses for eligible dependent expenses that allow you and, if you are married, your spouse to work, but you must re-enroll every year.

Can I use a Health care flexible spending Account (FSA) with the Classic or Premier Plan?

Yes. The Classic Plan and Premier Plan may be paired with a health care Flexible Spending Account (FSA) that can be used for qualified medical expenses during the plan year. You choose the amount to contribute and then make pre-tax contributions up to the annual IRS limits. The funds in a health care Flexible Spending Account do not roll over from year to year.

Will I receive a new FSA card for 2024?

No. Unless your current card has an expiration date in 2024, you should use your card until it expires.

Where can I find more information about the FSA?

For more information view the Optum Financial Plan FSA Document.

What is a Health Savings Account?

A Health Savings Account (HSA) is a type of personal savings account you can set up to pay certain health care costs. An HSA allows you to put pre-taxed money away to pay for qualified medical expenses, like deductibles, copayments, coinsurance, and more. With an HSA-eligible plan, the monthly premium is lower, but you pay more out-of-pocket health care costs yourself before your plan starts to pay its share.

How much can I contribute to my HSA?

The annual maximum contribution for individual coverage is $4,150. The maximum contribution for family coverage is $8,300.

How is an HSA different from an FSA?

FSAs and HSAs both offer tax benefits and have annual contribution limits.

Funds in an HSA roll over year to year. There is no “use it or lose it” rule.

FSAs are "use it or lose it." That means you'll lose any funds you don't spend by the end of the grace period.

You can use your FSA to cover eligible healthcare costs at the start of the year. The entire amount is available on day one.

With the HSA, you cannot spend more than the funds deposited in their HSA. However, you can save receipts for qualified medical expenses and file for reimbursement after your balance has grown.

You can't contribute to an HSA and an FSA in the same year.

Do I have to contribute to my HSA?

No. You are not required to contribute to the HSA.

Does Arkansas State University contribute to my HSA?

ASU System will contribute $500 for employee coverage or $1,000 for family coverage if you are enrolled in the Health Savings Plan with Health Savings Account. Half of these health plan contributions will be deposited into the HSA in mid-January and half will be deposited in mid-August. Contributions for employees hired Jan. 1 - July 31, 2024, will be $250 for individuals and $500 for families. Employees hired Aug. 1 - Dec. 31 will not receive a contribution.

What happens to the money in my HSA if I leave Arkansas State University?

If you leave Arkansas State University, you won't lose your HSA. Your HSA and its funds, including the funds your employer contributed, are owned by you.

Can I contribute to an HSA and also enroll in the healthcare Flexible Spending Account?

No. You're eligible to contribute to an HSA only if you are enrolled in the Health Savings Plan. If you are enrolled in the Classic or Premier Plan, you are eligible to contribute to the healthcare FSA.

Can I use the money in my HSA for eligible dependents even if they are not covered by my insurance Plan?

Yes, you may use the money in your HSA to pay your spouse's or other eligible dependent's eligible expenses.

Dental and Vision Insurance FAQs

What should I know about dental insurance?

The dental provider is Blue Cross Blue Shield. There are two plans, Low and High.

How do I find a dental provider?

Visit Arkansas BlueCross BlueShield's website to find a dental provider.

Where can I go to find out about covered benefits and charges for each dental plan?

For more information view the benefit summary.

What is a calendar year rollover?

If you don't use all your dental benefits in a calendar year, Calendar Year Rollover lets you keep a portion of your unused benefit dollars for use in the future to help with unforeseen procedures. Rollover dollars don't expire, so your plan can increase in value over time. You can check your rollover balance online through the Blueprint Portal.

What is Dental Xtra?

Arkansas Blue Cross and Blue Shield's Dental Xtra program offers additional dental benefits at no extra cost when services are received at an in-network dentist. If you are covered under the Arkansas Blue Cross dental plan and have been diagnosed with an eligible condition, you can enroll in Dental Xtra to receive enhanced dental benefits that can help improve your condition.

What should I know about vision insurance?

Vision Service Plan (VSP) offers an annual exam with a $10 co-pay at VSP network physician as well as allowances for eyeglasses or contacts.

How do I find a vision provider?

Visit VSP Vision Care's website to find a vision provider.

Where can I learn more about covered procedures and charges for the Vision Service Plan?

For more information view the benefit summary.

Pharmacy Benefit FAQs

What should I know about my pharmacy benefit?

Employees and dependents covered under the Arkansas State University System's health plan utilize the pharmacy formulary that is managed by UAMS EBRx. Claims are processed through Medimpact.

How do my pharmacy benefits work?

All health plan options include Prescription Drug Benefit coverage, but costs apply differently, depending on which plan you choose.

If you are enrolled in the Classic or Premier Plan, in most cases you will pay a designated co-pay.

If you are enrolled in the Health Savings Plan, you will pay 100 percent until the deductible is met. Once the deductible is met, you will pay co-insurance until the out-of-pocket maximum is reached.

How can I check to find a network pharmacy?

Visit Medimpact's website. To register, use the ID number on your medical card, but exclude the first three letters (XCU) or call 877-391-1099.

What is a preferred drug or formulary list?

The ASU drug formulary or preferred drug list (PDL) identifies the drugs and drug categories covered by the Plan. The formulary classifies drugs into co-payment tiers. Medications that are not on the Formulary are not covered by the Plan and any cost associated with the drug would be the responsibility of the member.

What is reference-based pricing (RP)?

Reference-based pricing is a cost-containment policy that applies to select drug categories where (1) little to no difference in clinical effectiveness exists and (2) significant differences in cost exist among products. In drug categories involving Reference-Based Pricing, The Plan's cost per unit (tablet, capsule, etc.) is the "reference price" and is applied across the specific category. For all other drugs in the category, the Plan will pay up to the "reference price" per unit and any remainder of the cost will be your responsibility. It is also important to know that out-of-pocket costs for reference-priced drugs are not applied to the pharmacy's maximum out-of-pocket limit.

What is prior authorization?

Prior Authorization is a utilization management tool that helps ensure appropriate usage of certain medications and is an important feature in keeping the prescription drug benefit affordable. For drugs requiring prior authorization, the Plan has adopted coverage criteria developed by EBRx. Drugs that usually require prior authorization include those with a high potential for serious side effects, expensive, or potential for inappropriate use.

Why does my generic drug cost the same as the brand?

High-cost generic drugs are placed in the same tier as their equivalent brand until the cost of the generic drug decreases to an acceptable level. These generics will be identified on the Formulary list by (NG).

Who can I contact if I have general questions about the Plan's prescript drug coverage?

You can contact the EBRx call center at (833) 339-8402, Option 2. The hours of operation are Monday - Friday, 8:00 am - 5:00 pm CST.

Additional Questions?

Have a question about employee benefits that wasn't answered here?

Contact your campus' human resource office or the ASU System Benefits Office at mybenefits@asusystem.edu.

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