Client Satisfaction Survey

Customer Service

  1. The extent to which the audit staff demonstrated a professional and helpful attitude:
  1. The extent to which the audit addressed my major questions and concerns:
  1. The degree to which the audit staff provided a clear indication of the planned procedures and objectives of the audit:

Risk Assessment

  1. The extent to which the staff focused on areas of significant risk exposure:

Timely Assistance

  1. The reasonableness of the time it took to complete the audit:
  1. The degree to which the audit was conducted so as not to disrupt operations:

Constructive Recommendations

  1. The degree to which the auditor's observations were clearly communicated:
  1. The practicality of the recommendations offered by the auditor:

Reliable Opinions

  1. The level of knowledge of operations, including the information systems and key policies and procedures shown by the audit staff:
  1. The extent to which the conclusions drawn were appropriate:

Definition of Performance Categories

Extraordinary: Auditor and staff went well beyond what was expected.

Meets professional standards: Engagement team demonstrated good work, care, and skills in the noted area. Auditors were alert to possible lapses in internal controls and to opportunities for constructive suggestions.

Improvement needed: Noteworthy deficiencies or inadequate performance in this area was observed. Improvement to an acceptable level is needed.

Contact Internal Audit
Phone: (501) 660-1030
Fax: (501) 660-1010

501 Woodlane, Suite 600
Little Rock, AR 72201

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