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Client Satisfaction Survey

Arkansas State University
Internal Audit Department

CLIENT SATISFACTION SURVEY

Please evaluate our performance using the criteria below. Thanks.

(*) denotes required information.

Customer Service

1. The extent to which the audit staff demonstrated a professional and helpful attitude:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable
2. The extent to which the audit addressed my major questions and concerns:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable
3. The degree to which the audit staff provided a clear indication of the planned procedures and objectives of the audit:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable

Risk Assessment

4. The extent to which the staff focused on areas of significant risk exposure:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable

Timely Assistance

5. The reasonableness of the time it took to complete the audit:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable
6. The degree to which the audit was conducted so as not to disrupt operations:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable

Constructive Recommendations

7. The degree to which the auditor's observations were clearly communicated:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable
8. The practicality of the recommendations offered by the auditor:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable

Reliable Opinions

9. The level of knowledge of operations, including the information systems and key policies and procedures shown by the audit staff:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable
10. The extent to which the conclusions drawn were appropriate:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable
Additional Comments
Department:
Date:
Survey completed by:
 

*Definition of Performance Categories:

Extraordinary: Auditor and staff went well beyond what was expected.

Meets professional standards: Engagement team demonstrated good work, care, and skills in the noted area. Auditors were alert to possible lapses in internal controls and to opportunities for constructive suggestions.

Improvement needed: Noteworthy deficiencies or inadequate performance in this area was observed. Improvement to an acceptable level is needed.
 
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