Arkansas State University
Internal Audit Department

CLIENT SATISFACTION SURVEY

Please evaluate our performance using the criteria below. Thanks.

Customer Service

Extraordinary*
Meets Professional Standards*
Improvement Needed*
Not Applicable

2. The extent to which the audit addressed my major questions and concerns:

Extraordinary*
Meets Professional Standards*
Improvement Needed*
Not Applicable

3. The degree to which the audit staff provided a clear indication of the planned procedures and objectives of the audit:

Extraordinary*
Meets Professional Standards*
Improvement Needed*
Not Applicable

Risk Assessment

4. The extent to which the staff focused on areas of significant risk exposure:

Extraordinary*
Meets Professional Standards*
Improvement Needed*
Not Applicable

Timely Assistance

5. The reasonableness of the time it took to complete the audit:

Extraordinary*
Meets Professional Standards*
Improvement Needed*
Not Applicable

6. The degree to which the audit was conducted so as not to disrupt operations:

Extraordinary*
Meets Professional Standards*
Improvement Needed*
Not Applicable

Constructive Recommendations

7. The degree to which the auditor's observations were clearly communicated:

Extraordinary*
Meets Professional Standards*
Improvement Needed*
Not Applicable

8. The practicality of the recommendations offered by the auditor:

Extraordinary*
Meets Professional Standards*
Improvement Needed*
Not Applicable

Reliable Opinions

9. The level of knowledge of operations, including the information systems and key policies and procedures shown by the audit staff:

Extraordinary*
Meets Professional Standards*
Improvement Needed*
Not Applicable

10. The extent to which the conclusions drawn were appropriate:

Extraordinary*
Meets Professional Standards*
Improvement Needed*
Not Applicable

Additional Comments

Department:

Date:

Survey completed by:

*Definition of Performance Categories:

Extraordinary: Auditor and staff went well beyond what was expected.

Meets professional standards: Engagement team demonstrated good work, care, and skills in the noted area. Auditors were alert to possible lapses in internal controls and to opportunities for constructive suggestions.

Improvement needed: Noteworthy deficiencies or inadequate performance in this area was observed. Improvement to an acceptable level is needed.